Ten things we commit to — and what each one actually means on site.

One point of contact, and an answer rather than a maybe. You are told what is happening this week, what is happening next week, and what we need a decision on before it holds the job up.

“They kept us informed throughout” is the single most common thread in this firm's Google reviews.

Clear, detailed, itemised quotations with no hidden costs. Where a specification is undecided, you get a range and an explanation, not a guess hidden in a lump sum.

“Their quote was not the cheapest but it was comprehensive, transparent and coherently structured.” — Edward Bilbe

Plans change once you can stand in the space. We will price a variation properly and tell you honestly what it does to the programme rather than absorbing it quietly and resenting it later.

“We've since asked them back to do two other jobs for us.” — Jo Moffatt

The company carries full insurance for the work it does, and we will show you the cover before you commit to a contract. Ask any builder for this; a straight answer tells you a lot.

A Federation of Master Builders member firm — the FMB vets member businesses and inspects them independently.

Site visit, written scope, itemised quote, agreed order of works, then build. Each stage has an obvious end, so nobody is guessing whether the job is on track.

Set out in full on our how-we-work page — four stages, and the build order underneath them.

You live in the house while we work in it. Noisy work kept to sensible hours, dust protection and sheeted routes through the house, and a site tidied at the end of the day.

“Excellent tradesmen in all areas” — Gordon Edwards, on a single-storey extension built around an occupied house.

The bricklaying, roofing and joinery are the parts you will look at for twenty years. We use trades we have worked with repeatedly, and we would rather lose a week than hand over something we would not accept at home.

“Particularly the bricklaying and roofing guys were fantastic.” — Gordon Edwards

Scope, stages, payment points and terms written down before work starts. It protects you and it protects us, and it removes the argument that most building disputes actually turn on.

A written contract is one of the things the FMB expects of its member firms.

Snag list walked with you, certificates from every registered trade collected and handed over, site cleared, and a conversation about anything in the finished building that needs looking after.

Described stage by stage on our how-we-work page.

One firm coordinating every trade on site, so when something needs sorting you ring one number — not the electrician, then the plumber, then the tiler.

“James and his team completed a single story extension and ‘knock through’… a fantastic job from start to finish.” — Paul and Abi Briggs